Lou joined our family as a Postnatal Doula when our son was two weeks old. She is a highly trained practitioner with a wealth of experience, and a natural with babies. She is caring, easy-going and goes above and beyond to ensure everyone in the family is happy. Lou supported us on trips both in the UK and abroad and was able to provide information and support on all things baby related including sleep, baby development, breastfeeding and introducing solids. Lou was our baby’s very own Mary Poppins and we couldn’t have wished for a better person to help us. She’s the best!‘ Mr & Mrs D Ings

‘For anyone unsure about having a Doula, this is a sign to say GO FOR IT! Lou has been an ocean of knowledge and recommendations for me when I’ve had questions, a kind ear and support when I’ve been worrying myself into oblivion and a gentle hand with my little one. Each visit Lou was a ray of sunshine that helped me reset and get on top of everything in my first few weeks as a mother. She is non-judgemental, open and such a bright, beautiful, bubbly soul. From helping me tackle dishes, to sorting washing, to watching over my little one and walking me through how to do things antenatal classes didn’t cover , Lou has been there for me and done it all! I’ve not felt like I’ve had to look after her in my own home, she has ensured my little one and I are looked after, which is what a new mum desperately needs in the fourth trimester.’ A Crawford

‘Reaching out to Lou for support was THE best decision I made. As a first time Mum I was overwhelmed with the information out there and was second guessing everything. Lou has come in and eased my mind, provided me with a variety of resources and most importantly been a kind and supportive friend when I have most needed it. She is professional but incredibly caring, listening to my worries and concerns and providing reassurance when it is most needed. I can’t thank her enough for the time she has spent with us already and I know that she will be invaluable as time goes on!’ K McManus

‘My experience with Lou has been positive from our first meet. She arrived equipped with a ring binder full of useful information before the baby was born. This enabled my partner and I time to process information and make informed decisions about our baby. She offers an enthusiastic, kind and non-judgemental experience, ensuring the well-being of family and baby are met throughout. Lou has gone above and beyond her role. She is always quick to respond to queries and frequently sends follow up information and resources to help us further.
I personally struggled to establish breastfeeding. This was initially due to poor latch. Eventually it worked better for me to dual feed. Lou helped me improve my latch and offered advice on products used to help damaged nipples. She additionally supported me when seeking breast pumps and helped me process the guilt I felt for not exclusively breastfeeding. Additionally, Lou also helped me to process my birthing experience.
Lou continued to support other areas of our baby’s development such as the correct ways to swaddle a baby, techniques for stimulating baby etc. Her advice is current and relevant, and she adds a personal touch by relating to her own experiences helping me contextualise different information.
Lou is a fantastic doula and has helped me alter life to parenthood with ease and confidence. She has excellent interpersonal skills, adapting to sensitive conversations with ease. She is a credit to the doula team. I fully intend to keep using Lou’s services throughout our postnatal parenthood journey.’
J Shaw

‘I absolutely love having support from Lou. I personally find her so refreshing and a positive, breath of fresh air with her naturally sunny disposition.
Lou is willing to just get stuck in, and she is always using her initiative to pick up the regular tasks that she now knows I worry about or would spend my time doing instead of being with my baby. She is able to be that support and hold my baby if I need time to complete some work, if I am all touched out, if I need to have conversations with people and can’t have a baby in the background etc.
Lou mainly helps me to keep on top of the day to day chores, but she also allows me to spend quality time with my other children by caring for my daughter during my morning school drop off.
Just having her to support me means so much because I am often solo parenting due to the nature of my husband’s work.
Lou is also always seeking to support me, offering me lunch and drinks and time out.  I trust her completely, especially with my baby.
My husband is so pleased I have regular, reliable and qualified support.  He appreciates how tricky parenting young children with different needs and schedules is, and he knows that he can’t support me enough due to his work commitments. I am extremely grateful to have found Lou… she’s awesome!’ Mrs D

‘Lou has a great positive energy. She is encouraging, supportive and very proactive. The small things make a difference, like getting on with jobs she sees need doing rather than requiring prompting. She is happy to try any tasks which is amazing when life is unexpected. I would recommend working with a Doula as it provides knowledgeable guidance during a very transitional time. Thank you very much for the support.’ K Townsend

‘I feel well looked after and more relaxed with the whole situation at home when Lou comes round. She has been fantastic at recommending websites for example local area clubs, products etc along with giving me helpful advice where I wasn’t certain what to do. Specifically, when my little one got a high temperature from his first jabs and help with him teething early (at 2 months), suggesting options to soothe him which I can access at his age. I love how she comes in and makes me a cup of tea, a small gesture but one that instantly calms me if I have had a more challenging day. She helps out with making me dinner when needed and also cuts if up so I can still eat it when I’m breastfeeding. Which I can’t tell you how helpful that is for me! My other half is very grateful for all her help especially as I have no one else around to help me out. He really appreciated her when I managed to ruin my nipple shields so I couldn’t feed my little one and she went out of her way to drive around town to get me some so I could feed him. We both don’t know what we would have done without her!’ E Anderson

‘I am delighted to recommend Louisa, and could not have been happier with her presence in my home. Louisa showed proficiency in caring for our baby, including stimulating, calming, changing and bathing her. I was especially impressed by Louisa’s thoughtfulness, as she always took the trouble to ask how we did things with our baby and to respect those habits. Most importantly, Louisa showed herself to be extremely caring in nature, and she clearly took great delight in looking after our daughter. It was a pleasure to have Louisa with us. I feel confident in highly recommending Louisa as a woman who is enthusiastic, who clearly loves young children, and who is very well versed in the practical elements of baby care.’ Mrs R Gooberman-Hill

‘The art of a nanny is rare to few. Throughout her presence, Louisa has proved her expertise in this field. Her genuine concern for each child individually, in this case triplet babies, coupled with her boundless patience has indeed been a great help for all concerned. A naturally friendly, warm and helpful person, Louisa has in her discreet manner entrusted the babies under her care, easing the burden tremendously of the daily feeding, changing and caring for the babies. She was definitely instrumental in their development and hygiene, the most vital components of healthy babies, and the very number one of importance. This combined with her constant care and valuable advice has made her a true nanny par excellence.’ H Glick

‘Louisa is an exceptional nanny and we feel very lucky to have had her take care of our twins. Louisa is extremely conscientious and always ensures she has the latest advice re baby care and health and safety at her fingertips.’ Mrs A Chapman

‘Louisa implemented a routine for our twins which balanced the needs of the twins and my express desire to continue breastfeeding them. Louisa has an in-depth understanding of the difficulties of breastfeeding twins and she refined a routine that would work for us. She was a constant source of help to me from discussions about how to wean to queries on behaviour and what the advantages and disadvantages of different childrearing strategies are.’ Mrs B Lavin

‘Louisa had a wealth of experience and expertise before she came to work with us. She is confident and capable and brings with her a fantastic style of working that she easily adapts to work with both parents and children. Louisa expertly managed all stages of their care including continuation of the weaning process, moving from bottles to beakers, dropping day time naps and she ably supported us as we managed the phases that the children went through (biting, hitting, night time waking etc). Louisa is easy to work with and passionate about what she does. I would highly recommend working with Louisa and we would have her back with us at any time.’  Mrs L Clark

‘Louisa’s attitude and knowledge were exemplary and her enthusiasm for work a real credit to her and to Norland.’ Mrs S Barnett

I have always found Louisa to be totally reliable, kind and trustworthy, and ever willing to accommodate. One of her greatest qualities is her enthusiasm, which the children respond to very positively. She is intelligent and articulate and she combines this with patience and understanding.’  Mrs Y Lewis

Louisa manages to combine safety and structure with a lot of fun and laughter. The children obviously felt loved and secure in her care. Our children adored her and we saw both of them blossom in confidence during their time with her.’ Mrs H Lightfoot

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